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The loyalty advantage : essential steps to energize your company, your customers, your brand / Durkin, Dianne M.

By: Material type: TextLanguage: English Publisher: New York : AMACOM, American Management Association, 2005Description: ix, 229 p. ; 24 cmISBN:
  • 9780814408179
Subject(s): DDC classification:
  • 658.314
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Includes bibliographical references (p. 201-219) and index

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