Services marketing : integrating customer focus across the firm /
Zeithaml, Valarie A.
Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A. - 3rd ed. - xx, 668 p. ; 26 cm.
0072471425
658.8
Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A. - 3rd ed. - xx, 668 p. ; 26 cm.
0072471425
658.8
