APA
Sheth J. N., Parvatiyar A. & Shainesh G. (2007). Customer Relationship Management: Emerging Concepts Tools and Applications. New Delhi: Tata McGraw-Hill Publishing Company Limited.
Chicago
Sheth Jagdish N, Parvatiyar Atul and Shainesh G. 2007. Customer Relationship Management: Emerging Concepts Tools and Applications. New Delhi: Tata McGraw-Hill Publishing Company Limited.
Harvard
Sheth J. N., Parvatiyar A. and Shainesh G. (2007). Customer Relationship Management: Emerging Concepts Tools and Applications. New Delhi: Tata McGraw-Hill Publishing Company Limited.
MLA
Sheth Jagdish N, Parvatiyar Atul and Shainesh G. Customer Relationship Management: Emerging Concepts Tools and Applications. New Delhi: Tata McGraw-Hill Publishing Company Limited. 2007.
