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Anderson K., Kerr C., . (2002). Customer Relationship Management. New Delhi: Tata Mc Graw Hill.
Anderson Kristin, Kerr C, . 2002. Customer Relationship Management. New Delhi: Tata Mc Graw Hill.
Anderson Kristin, Kerr C, . Customer Relationship Management. New Delhi: Tata Mc Graw Hill. 2002.
