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Strategic management of services : framework and cases /

Das, Ranjan

Strategic management of services : framework and cases / Das, Ranjan - xii, 435 p. : ill. ; 23 cm.

ISBN: 0195641701

Subjects--Topical Terms:
Service industries -- India -- Management
Service industries -- India -- Management -- Case studies
Industrias de servicios -- India -- ADMINISTRACION

Dewey Class. No.: 658.401

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Strategic management of services : framework and cases /