000			00738nam a2200217 a 4500
005			20260717093428.0
008			260717s2005 ii 000 0 eng d
020			_a9780814408179
041			_aeng
082	0	4	_a658.314
100	1		_aDurkin, Dianne M.
245	1	4	_aThe loyalty advantage : _bessential steps to energize your company, your customers, your brand / _cDurkin, Dianne M.
264		1	_aNew York : _bAMACOM, American Management Association, _c2005.
300			_aix, 229 p. ; 24 cm.
500			_aIncludes bibliographical references (p. 201-219) and index
650		4	_aEmployee motivation
650		4	_aEmployee loyalty
650		4	_aOrganizational commitment
650		4	_aInterpersonal communication.
942			_cBK
999			_c58637 _d58637