000			00514nam a2200181 a 4500
005			20260717092747.0
008			260717s2003 ii 000 0 eng d
020			_a0072471425
041			_aeng
082	0	4	_a658.8
100	1		_aZeithaml, Valarie A.
245	1	0	_aServices marketing : integrating customer focus across the firm / _cZeithaml, Valarie A.
250			_a3rd ed.
264		1	_aNew Dlhi : _bMcGraw-Hill/Irwin, _cc2003.
300			_axx, 668 p. ; 26 cm.
700	1		_aBitner, Mary Jo.
942			_cBK
999			_c53131 _d53131