000 00416nam a2200157 a 4500
005 20260717092103.0
008 260717s2002 ii 000 0 eng d
020 _a007048631x
041 _aeng
100 1 _aAnderson, Kristin.
245 1 0 _aCustomer Relationship Management /
_cAnderson, Kristin.
264 1 _aNew Delhi :
_bTata Mc Graw Hill,
_c2002.
300 _axii, 164p.
700 1 _aKerr, C.
942 _cBK
999 _c45834
_d45834