000 00455nam a2200169 a 4500
005 20260717092101.0
008 260717s2004 ii 000 0 eng d
020 _a8178813157
041 _aeng
082 0 4 _a658.812
100 1 _aChaturvedi, Brag.Mohan.
245 1 0 _aEffective CRM- Concepts & Application /
_cChaturvedi, Brag.Mohan.
250 _a1st Ed.
264 1 _aMumbai :
_bICFAI University,
_c2004.
300 _ax, 176p. & A-14
942 _cBK
999 _c45745
_d45745