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| 005 | 20260717091940.0 | ||
| 008 | 260717s2004 ii 000 0 eng d | ||
| 041 | _aeng | ||
| 100 | 1 | _aGreenberg Paul | |
| 245 | 1 | 0 |
_aCRM at the Speed of Light Capturing and Keeping Customers in Internet Real Time / _cGreenberg Paul |
| 264 | 1 |
_bTata Mcgraw Hill, _c2004. |
|
| 300 | _a480 p. | ||
| 942 | _cBK | ||
| 999 |
_c43667 _d43667 |
||