| 000 | 00344nam a2200133 a 4500 | ||
|---|---|---|---|
| 005 | 20260717091920.0 | ||
| 008 | 260717s2002 ii 000 0 eng d | ||
| 041 | _aeng | ||
| 100 | 1 | _aAnderson, Kristin | |
| 245 | 1 | 0 |
_aCustomer Relationship Management / _cAnderson, Kristin |
| 264 | 1 |
_bTata McGraw Hill, _c2002. |
|
| 300 | _a165 p. | ||
| 942 | _cBK | ||
| 999 |
_c42426 _d42426 |
||