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| 005 | 20260717091750.0 | ||
| 008 | 260717s2000 ii 000 0 eng d | ||
| 041 | _aeng | ||
| 100 | 1 | _aWoodruff, Robert | |
| 245 | 1 | 0 |
_aLatest approaches to understanding customer satisfaction / _cWoodruff, Robert |
| 264 | 1 |
_aNew Delhi : _bInfinity books, _c2000. |
|
| 300 | _a338 p. | ||
| 700 | 1 | _aGardial | |
| 942 | _cBK | ||
| 999 |
_c39782 _d39782 |
||