00738nam a2200217 a 4500 20260717093428.0 260717s2005 ii 000 0 eng d 9780814408179 eng 658.314 Durkin, Dianne M. The loyalty advantage : essential steps to energize your company, your customers, your brand / Durkin, Dianne M. New York : AMACOM, American Management Association, 2005. ix, 229 p. ; 24 cm. Includes bibliographical references (p. 201-219) and index Employee motivation Employee loyalty Organizational commitment Interpersonal communication. BK 58637 58637 0 0 0 0 DC BKBCL BKBCL 2026-02-25 2292.91 0 658.314 DUR 90114 2026-07-17 09:34:28 2292.91 2026-07-17 BK