00382nam a2200133 a 450000500170000000800410001702000180005804100080007608200130008410000210009724500670011826400390018530000240022420260717093313.0260717s2009    ii            000 0 eng d  a9781936111008  aeng04a658.40921 aCovey, Stephen R10aPredictable results in unpredictable times /cCovey, Stephen R 1aNew York :bFranklinCovey.,c2009.  avi, 110 p. ; 21 cm.