00419nam a2200145 a 450000500170000000800410001702000180005804100080007608200120008410000170009624500860011325000120019926400380021130000240024920260717093204.0260717s2013    ii            000 0 eng d  a9789382612490  aeng04a658.8121 aMakhija, Jia10aCustomer Relationship Management ( BBI 2nd Year : Third Semester) /cMakhija, Jia  a1st ed. 1aMumbai :bVipul Prakashan,c2013.  avi, 210 p. ; 22 cm.