Zeithaml, Valarie A. <br/><br/>
Services marketing : integrating customer focus across the firm / 
Zeithaml, Valarie A. 
 - 3rd ed. 
 - xx, 668 p. ; 26 cm. 
<br/><br/><label>ISBN: </label>0072471425 
<br/><br/><label>Dewey Class. No.: </label>658.8