@book{52616,
	author = {Jain, V. K. and Biyani, Omprakash},
	title = {Business Communication : For B.Com. BCA, BBA, MBA as per UGC Model Curriculum /},
	publisher = {S. Chand & Company,},
	year = {c2007, 2013.},
	address = {New Delhi :},
	edition = {2nd ed.}
}