00494nam a2200169 a 450000500170000000800410001702000180005804100080007608200130008410000200009724500850011725000120020226400430021430000170025770000280027470000220030220260717092701.0260717s2008    ii            000 0 eng d  a9780070618480  aeng04a658.40131 aGryna, Frank M.10aJurans Quality Planning and Analysis : for Enterprise Quality /cGryna, Frank M.  a5th ed. 1aNew Delhi :bTata McGraw Hill,cc2008.  axxvi, 774 p.1 aChua, Richard Chim Hai.1 aDe Feo, Joseph A.