00437nam a2200145 a 450000500170000000800410001702000180005804100080007608200130008410000350009724500830013226400390021530000150025470000220026920260717092659.0260717s2010    ii            000 0 eng d  a9788120341371  aeng04a658.40381 aBecerra-Fernandez, Irma, 1960-10aKnowledge Management : Systems and Processes /cBecerra-Fernandez, Irma, 1960- 1aNew Delhi :bPHI Learning,cc2010.  axv, 352 p.1 aSabherwal, Rajiv.