TY  - BOOK
AU  - Klassen,Robert David
AU  - Menor,Larry J.
TI  - Cases in Operations Management : Building Customer value Through World-class Operations
SN  - 9788178298641
U1  - 658.5 
PY  - 2007///
CY  - New Delhi
PB  - Sage Publications India Pvt. Ltd.
ER  -