00413nam a2200133 a 450000500170000000800410001702000150005804100080007308200130008110000260009424500960012026400470021630000160026320260717092201.0260717s2008    ii            000 0 eng d  a1573871818  aeng04a658.40381 aKoenig, Michael E. D.10aKnowledge Management Lessons Learned : What Works and What Doesnxt /cKoenig, Michael E. D. 1aNew Delhi :bEss Ess Publications,cc2008.  axxv, 595 p.