Chaturvedi, Brag.Mohan. <br/><br/>
Effective CRM- Concepts & Application / 
Chaturvedi, Brag.Mohan. 
 - 1st Ed. 
 - x, 176p. & A-14 
<br/><br/><label>ISBN: </label>8178813157 
<br/><br/><label>Dewey Class. No.: </label>658.812