TY  - BOOK
AU  - Bell,Chip R.
TI  - 9 1/2 Principles of innovative service
U1  - 658.812 
PY  - 2013///
CY  - Naperville, Illinois
PB  - Simple Truths, An Imprint of Sourcebooks, Inc.
KW  - Customer relations
KW  - Customer service
KW  - Success in business
KW  - Creative ability in business
ER  -