TY  - BOOK
AU  - Das,Ranjan
TI  - Strategic management of services : framework and cases
SN  - 0195641701
U1  - 658.401 
PY  - 1997///
CY  - New York
PB  - Oxford University Press
KW  - Service industries -- India -- Management
KW  - Service industries -- India -- Management -- Case studies
KW  - Industrias de servicios -- India -- ADMINISTRACION
ER  -